Mailing, cancellations & refunds.
OffToPost currently runs in test mode. You can try print proofs, checkout, order status, cancellation, and refunds. No real money moves and no physical letters are sent.
What the first version supports
One recipient per order, one PDF with 1–5 portrait US Letter pages, and a maximum file size of 10 MB. The planned output is black-and-white, single-sided printing plus an address sheet, envelope, and domestic First-Class postage. Both addresses must be in a supported U.S. state or Washington, D.C.
Use the right kind of document
Use ordinary letters, copies, and correspondence. This preview does not offer certified mail, recipient signatures, guaranteed delivery, international mail, checks, original documents, or notarization. Follow the recipient’s instructions if they need an original signature or a specific service.
Check addresses and the print proof
The preview checks address formatting, offers a separate postal address check, and lets you inspect your PDF and a print proof rendered by Lob. A test proof alone does not confirm real postal deliverability. Review every page and both addresses before approving a proof. The live service will require postal address checks and show current estimates before payment. A check cannot establish that the named person lives at an address or guarantee delivery.
Delivery updates have limits
Postal scan information may be delayed or missing. An ordinary letter’s status update does not prove that the intended recipient read or signed for it. Choose a suitable postal service when your document requires proof or a firm deadline.
Edits and cancellation
Saved drafts can be edited or deleted in My drafts. Deleting a draft removes its stored PDF and details; leaving the page does not. Drafts expire 24 hours after upload. This is not an order cancellation: checkout orders have separate stored snapshots. Opening a private order page lets you request a test cancellation. A request is not a confirmed cancellation; the page changes only after the provider responds.
Refunds and failed fulfillment
No real money is collected in this version. Confirmed test cancellations and test orders we cannot fulfill queue a full refund through Stripe’s test service. Pending, successful, and failed refunds have separate statuses. A submitted refund request is not treated as a completed refund.
Proposed rules for the paid service
Before production begins, request cancellation from the private order page. We can confirm cancellation only if the printing provider accepts it. Once production has started, cancellation or address edits may no longer be possible, even if the letter has not yet been mailed. Confirmed cancellations, duplicate charges, and orders we cannot fulfill will receive a full refund to the original payment method. Bank posting times vary. Contact support about a printing error; keep your order reference and describe the issue without attaching sensitive paperwork. Postal delays alone do not establish that printing failed. These rules will be confirmed before live checkout opens.
Need help?
Visit the help desk for PDF and mailing questions, or see contact options. The preview terms and privacy notice describe this version in more detail.